Frequently Asked Questions

This page contains frequently asked questions about our services. If you have other questions with our services not available here please feel free to contact us anytime. Contact us.

General:

Vehicle breakdowns or unavailability of vehicle?

In case of vehicle breakdowns or unavailability of vehicle due to uncontrollable events, we will replace or upgrade the vehicle to the next vehicle category available.

When will the rental start?

Rental will start upon boarding or 30 minutes after scheduled rental. Please update us immediately if your flight will be delayed.

How do we book/reserve a vehicle or tour?

You can use our online booking on our website or you can call our hotline numbers or you can email us with your vehicle requirement.

How to cancel your reservation?

Cancellation is allowed eight (8) days before the scheduled reservation. Cancellation policy applies.

You can go to My Accounts and cancel your reservations.

If you need help canceling your reservation please contact us.

Do we have a station at the Airport?

We do not have a station at the airport.

For renters who do not have a local number, we suggest installing Viber or WhatsApp on your mobile phones. To avoid delays, we strongly suggest to contact us before departure and upon arrival. Please note that parking space at the arrival area is very limited and getting in may take some time due to vehicle security checks.

WiFi is FREE in the arrival area.

  • Mactan Branch – +63 917 825 9901
  • Cebu Branch – +63 917 540 0159
  • Dumaguete Branch – +63 917 310 0293

You may also get in touch with us through our

You might want to see this:

Payment Options:

  • Cash
  • PayPal
  • Charge (All Major Credit Cards)
  • Bank Deposits (Deposit only to the account of Safe Ride Car Rental or Alfred Marie A. Go)
    1. East West Banking Corporation
    2. Bank of the Philippines Islands
    3. BDO Unibank
    4. Rizal Commercial Banking Corp.
  • Money Transfer (Send only to Reuben Angelo Zosa or Rey Papellero)
    1. M. Lhuillier Kwarta Padala
    2. Palawan Express Pera Padala
    3. LBC Express

Please email us a copy of your deposit/payment slip to confirm your booking. Payment without deposit/payment slip will not be honored.

Secure payments by PayPal

Your payment for this purchase is processed securely by PayPal. Here are some of the ways that PayPal keeps your information secure:

  • PayPal use industry-leading encryption and fraud prevention tools.
  • PayPal don’t share your financial information with the merchant.
  • PayPal send you a confirmation email when you make a payment.

Want to get even more from PayPal?

When you sign up for a PayPal account, you get the same industry-leading security we use to process all our payments and these advantages:

  • You can pay easily and securely with your bank account or credit card at thousands of online stores.
  • You don’t need to dig out your credit card every time you pay. You save your details in your PayPal account so you don’t have to enter them again and again.
  • PayPal offers buyer protection on eligible transactions for up to the full purchase price plus original shipping charges.

How secure is PayPal? –> link.

What are inclusive on the rates?

Self Drive Rental

  • Unlimited Mileage
  • Insurance

Chauffeur Driven

  • Fuel
  • Insurance

Driver Meals, Lodging and Tips.

  • Driver Meals and Tips will depend on you.
  • Additional lodging fee for overnight travel outside the Metro.

What are the Terms and Conditions?

Where is our office located?

Visit the links below for our branch address, contact numbers, email address and directions.

  1. Cebu Branch
  2. Lapu-Lapu City Mactan Branch
  3. Dumaguete Branch

 

Vehicle Guide

All our vehicles are equipped with:

  • Airconditioned
  • Stereo

Sub-Compact Sedan

  • Toyota Wigo or similar
  • 4 Driver and Passenger
  • 1 Luggage
  • Gasoline/Petrol Engine
  • Manual or Automatic Transmission

Compact Sedan

  • Toyota Vios or similar
  • 4-5 Driver and Passenger
  • 2 Luggage
  • Gasoline/Petrol Engine
  • Manual or Automatic Transmission

Mid-Size Sedan

  • Toyota Corolla Altis or similar
  • 4-5 Driver and Passenger
  • 2-3 Luggage
  • Gasoline/Petrol Engine
  • Manual or Automatic Transmission

Minivan

  • Toyota Innova or similar
  • 5-7 Driver and Passenger
  • 1-4 Luggage
  • Diesel Engine
  • Manual or Automatic Transmission

Passenger Van

  • Toyota Hiace Commuter or similar
  • 12-14 Driver and Passenger
  • 0-4 Luggage
  • Diesel Engine
  • Manual Transmission

Luxury Van

  • Toyota Hiace Gl Grandia or similar
  • 8-12 Driver and Passenger
  • 0-5 Luggage
  • Diesel Engine
  • Manual or Automatic Transmission

Pick-up Trucks

  • Toyota Hilux or similar
  • 5 Driver and Passenger
  • 5-7 Driver and Passenger
  • 1-4 Luggage
  • Diesel Engine
  • Automatic Transmission

Sports Utility Vehicle

  • Toyota Fortuner or similar
  • 5-7 Driver and Passenger
  • 1-4 Luggage
  • Diesel Engine
  • Automatic Transmission
All our vehicles follows manufacturer maintenance recommendation for your safety and hassle-free trip.

Self Drive:

Can we add an additional driver?

Yes, you are allowed to add One (1) additional driver only. We require all drivers driving license before the rental and should accept the rental terms and conditions.

Are Foreign Driver’s allowed to drive in the Philippines?

Foreigners who hold a valid driver’s license issued by the road authority of their home country can drive here in the Philippines for up to 90 days after their arrival provided that their license is in English. If the foreign driver’s license is not in English, the foreigner should have an official English translation from the local embassy of the issuing country.

If you plan to drive and stay longer than 90 days, you must get a local driver’s license from the Land Transportation Office (LTO).

Free Delivery Terms:

Free Delivery Locations and Time:

Cebu Branch

  • 06:30AM-08:30PM Monday-Saturday
  • 08:30AM-05:00PM Sunday and Holidays
  • Cebu City Proper
  • Mandaue City

Mactan Branch

  • 08:00AM-05:00PM Monday-Sunday and Holidays
  • Mactan Cebu International Airport
  • Lapu-Lapu City
  • Mactan Resorts and Beaches

Dumaguete Branch

  • 08:00AM-05:00PM Monday-Sunday and Holidays
  • Dumaguete City Proper
  • Sibulan Airport
  • Dumaguete Seaport
Subject to driver availability. We have a minimal delivery and pull out charge outside coverage.

What are the requirements for Self Drive Rental?

Local Driver’s Licence or Philippine Resident

  1. Must be at least 23 years old and 30 years old for Van’s & SUV’s Rental.
  2. Driver’s License & 2 Valid Identification Card.
  3. Original Proof of Billing (Water, Electricity, Water, Telephone or Credit Card Bill)
  4. Refundable Security Deposit
  5. Full Payment of Rental

Foreign Driver’s License

  1. Must be at least 23 years old and 30 years old for Van’s & SUV’s Rental.
  2. Driver’s License, Passport, and 1 Valid Identification Card
  3. Refundable Security Deposit
  4. Full Payment of Rental
Note: Lacking requirement will forfeit your reservation.

How much is the Refundable Security Deposit/Cash Bond?

Local or Philippine Resident

  • Any Type of Vehicle P5,000.00

Foreigner

  • Any Type of Vehicle P8,000.00
Cash only. Can be converted to any currency.

Maximum Insurance Coverage of our vehicles:

  • Own Damage – Full cost of the vehicle.
  • Personal Accident – P50,000.00/passenger up to maximum capacity of the vehicle.
  • Property Damage – P100,000.00
  • Bodily Injury – P100,000.00
A Deductible/Participation Fee will be charged per accident. Rental terms and condtions apply.

How much is the Deductible/Participation Fee:

In case for vehicle accident or damage caused by any fortuitous event where the RENTER is not at fault or in any way negligent, the RENTER is bound to shoulder only the participation fee of the vehicle whichever is higher otherwise covered by an insurance policy, and if the cost of repair, damage and consequential liabilities are covered by and recoverable from an insurance cover. It is immaterial as to whose fault or negligence the damage’s was caused. Otherwise, the RENTER shall be liable for the whole amount if he/she is at fault or negligent in driving the car.

  • Economy Car/Sedan –  P8,000.00
  • Mid-Size Sedan/Minivan – P10,000.00
  • Pick-up Trucks/Vans/SUV – P15,000.00

Do we accept yearly lease?

Yes, we offer yearly lease. Lower rates are offered for 3-12 months or yearly lease.

Tours and Hourly Services:

Are sidetrips allowed?

We have a sidetrip charge depending on the waiting duration and distance of the sidetrip.

FREE Pick-up and Drop-off for Tours and Hourly Services?

Cebu Branch:

Any point in Cebu City, Mactan Island and Mandaue City. Additional pick-up and drop-off fee outside coverage.

Dumaguete Branch:

Any point in Dumaguete City, Valencia and Sibulan. Additional pick-up and drop-off fee outside coverage.

Transfers/Drop-off/Pick-up:

Are sidetrips allowed?

We have a sidetrip charge depending on the waiting duration and distance of the sidetrip.

FREE Pick-up and Drop-off for Tours and Hourly Services?

Cebu Branch:

Any point in Cebu City, Mactan Island and Mandaue City. Additional pick-up and drop-off fee outside coverage.

Dumaguete Branch:

Any point in Dumaguete City, Valencia and Sibulan. Additional pick-up and drop-off fee outside coverage.

We are experiencing difficulty with our booking website. All transactions on this website will not be fulfilled temporarily until further notice. Contact us by phone or email for your bookings. Thank you for your understanding. Dismiss